Thank you for choosing Techs Repair for your repair service needs. We value your satisfaction and are committed to providing you with the best possible service. This Refund Policy outlines our guidelines and procedures regarding refunds for services provided by Techs Repair.
1. Eligibility for Refunds
- Service Satisfaction: If you are not satisfied with the quality of the repair service provided by Techs Repair, you may be eligible for a refund.
- Service Warranty: Our repair services come with a limited warranty. If your device experiences the same issue within the warranty period after the repair, you may be eligible for a refund.
- Cancellation: If you cancel your service request before our technician starts the repair work, you may be eligible for a full refund.
2. Refund Process
- Contact Us: To initiate a refund request, please contact our customer support team at [Contact Information]. Provide your service order number and a detailed explanation of the reason for your refund request.
- Assessment: Our team will review your request and assess its eligibility based on the criteria mentioned above.
- Refund Confirmation: If your request is approved, you will receive a confirmation email with the details of your refund.
- Refund Method: Refunds will be issued using the original payment method you used for the service. Please allow [Processing Time] for the refund to be processed and reflect in your account.
3. Non-Refundable Items
- Parts and Components: Costs associated with replacement parts and components used during the repair service are non-refundable.
- Shipping Charges: Shipping charges incurred for the return of your device to you are non-refundable.
4. Service Warranty
- Warranty Period: Our repair services come with a limited warranty. Please refer to the warranty details provided at the time of service for information on the warranty period.
- Warranty Claim: If you believe your repaired device is experiencing the same issue covered by our warranty, please contact us immediately. We will assess your case and provide further instructions.
5. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at [email protected]. We are here to help and ensure your experience with Techs Repair is a positive one.
Techs Repair reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Techs Repair. Your satisfaction is important to us, and we appreciate the opportunity to serve you.